Metro City Utilities was facing critical inefficiencies in their aging power distribution infrastructure. With over 500,000 residential and commercial customers, they had no real-time visibility into grid performance, leading to prolonged outages and reactive maintenance strategies.
The existing SCADA system was 15 years old, lacked modern connectivity, and couldn't integrate with renewable energy sources being added to the grid. Power outages took an average of 4 hours to diagnose and resolve, costing the city millions in lost productivity.
The utility needed a modern IoT-based monitoring system that could provide real-time data, predictive maintenance alerts, and seamless integration with their existing infrastructure—all while maintaining strict security and reliability standards for critical infrastructure.
ThingsAccess designed and implemented a comprehensive IoT monitoring platform that transformed Metro City's grid into a smart, responsive system.
MQTT protocol, AWS IoT Core, LoRaWAN, Node.js, React, PostgreSQL, TensorFlow for predictive analytics
Within 6 months of deployment, Metro City Utilities saw dramatic improvements across all key performance indicators. Average outage resolution time dropped from 4 hours to 1.3 hours, and the system successfully predicted 94% of equipment failures before they occurred.
The platform now processes over 50 million data points daily, enabling the utility to optimize load distribution, integrate renewable energy sources more effectively, and provide customers with unprecedented transparency through a public outage map.
ThingsAccess didn't just deliver a monitoring system—they transformed how we operate. The predictive capabilities have fundamentally changed our maintenance strategy, and our customers have noticed the difference.